Date: Tue, 17 Jun 2008 15:50:05 +1000

Since Thursday, 12 June, I have been trying to get action from your
customer service people.  I have had six interactions, none of which
addressed the problem, five of which made incorrect assumptions, three
of them made incorrect statements about PayPal policies (one of them
including a URL which proved them wrong) and four who made incorrect
statements about my account balance.

I am not attaching any further details here.  Please ensure that
somebody in a supervisory role checks this matter, which I am tracking
at http://www.lemis.com/grog/product-reviews/paypal.php.  If you have
any questions, please ask them.

Note that I am planning a formal complaint to the appropriate
authorities if you do not resolve this matter by Friday, 20 June.

Please do NOT:

- Claim that currency conversions are not automatic (see
  https://www.paypal.com/au/multicurrency).
- Tell me which buttons to click.
- Make incorrect statements about my account balance.

Greg Lehey