Date: Tue, 17 Jun 2008 15:39:15 +1000

On Tuesday, 17 June 2008 at  5:07:14 +0000, webform@paypal.com.au wrote:
> Dear Greg Lehey,
>
> Thanks for contacting PayPal. My name is Liza, I appreciate the
> opportunity to assist you with your questions.

You had it once, and you messed up.  You have just done so a second
time.

> I understand that you are asking about the balance on your PayPal
> account to be used for your purchases.

No.  What I said was:

>  First, while I still have your attention, my demand: please
>  transfer my Euro credit balance to my bank account at no cost to
>  me.  I will make a formal complaint to the ACCC on Friday, ## June
>  if the matter has not been resolved by then.

This was attached to the message you sent.  I doubt you read it.

> I would like to apologise for any inconvenience and or frustration
> which this matter has caused you.

You are a significant part of that frustration, and you're doing
nothing to improve matters.

> Upon reviewing your account, I can see that you have several balance
> opened on your PayPal account.

No, this is not correct.

> However you do not have open balance for Australian Dollars. The
> balance on your PayPal account will be only used for your purchases
> if you will be sending the same currency balance.

WRONG.  Read https://www.paypal.com/au/multicurrency:

Buyers:

    * Pay for purchases in your selected currency.
    * Payment is automatically converted to your desired currency.
    * No need to hold a balance in another currency to send a payment.

Is there anybody in your company with the ability to think through a
simple mail message?

Greg