Date: Tue, 17 Jun 2008 03:50:17 +0000 (GMT)

Thank you for contacting PayPal, my name is Tonia. I am sorry to hear
about this situation, and understand your frustration and concern over
the issue.

I do understand that you have sent a payment in the amount of ### AUD
from your PayPal account. I have reviewed your PayPal account and show
that you currently have in your balances ### USD and ### EUR which
would not cover your payment for AUD that you have sent. You need to
move your balance to the currency amount you are sending before
submitting the payment.

PayPal has introduced Multiple Currencies to make the PayPal product
more suitable to buyers and sellers who wish to transact in their own
currencies.

PayPal will support transactions in multiple currencies to facilitate
the process of conducting global transactions. Multiple Currencies will
give PayPal account holders the ability to send and receive their
payments in all PayPal supported currencies.

Members can now choose the currency or currencies in which they would
like to conduct business. Sellers will be able to transact only in their
primary currency unless they choose to transact in other currencies
supported by PayPal.

Sellers who choose to receive payments in multiple currencies will have
the option of maintaining separate balances for each currency in their
PayPal account, or automatically converting all payments they receive
into a single currency.

To view the PayPal supported currencies and learn more about Multiple
Currencies, click https://www.paypal.com.au/multicurrency

To convert funds in your balance from one currency to another:

   1.  Log in to your account at https://www.paypal.com.au/.
   2.  Click 'Profile' at the top of the page.
   3.  Click 'Currency Balances' in the Financial Information column.
   4.   Enter the amount and select the currency to transfer funds from
and to in the Currency Exchange box.
   5.   Click 'Calculate' to preview PayPal currency conversion results.

   6.   Click 'Review Exchange' to transfer the funds.
   7.  Confirm the transfer.

You can view your current account balance on the 'My Account' page of
your PayPal Account, under 'Overview'. To go to this page:

   1.  Log in to your account at https://www.paypal.com.au/

   2.  Your open balance(s) will appear on this page with your primary
balance listed first. The 'Current Total' balance will post in the
primary currency in the yellow shaded box

I understand your frustration regarding this matter and regret any
inconvenience it might have caused you.

Sincerely,
Tonia
Consumer Support